Terms and conditions

1. Purpose and scope

These terms and conditions govern all services provided by Blackbay SA, trading as FULLWORKS: maintenance, repairs, plumbing, installation, painting, property preparation, renovation and coordination of providers.

Any order, even placed verbally or electronically, implies unreserved acceptance of these terms.

2. Quotations and orders

Jobs are subject to a prior quotation or estimate, valid for 30 days unless stated otherwise. The quotation becomes a contract once accepted in writing by the client.

Any additional work not included in the quotation requires the client’s prior agreement.

The prior visit needed to prepare a quotation is free of charge and without obligation.

3. Prices and payment

Prices are expressed in euros, excluding VAT unless stated otherwise. The applicable VAT rate depends on the nature of the works and the age of the property, in accordance with Belgian law.

Unless otherwise agreed, invoices are payable within 15 days of the invoice date. A deposit may be requested for larger projects.

In the event of late payment, interest at the statutory rate and a fixed indemnity may be charged after formal notice has gone unanswered.

Travel costs are included within the service area: Brussels – Walloon Brabant – Flemish Brabant. For any job outside that area, a surcharge may be agreed in advance.

4. Right of withdrawal (consumers)

Consumers who conclude a distance or off-premises contract have 14 calendar days from the conclusion of the contract to withdraw, without giving a reason and at no cost, by informing FULLWORKS in writing (letter or email).

Exception: if the client expressly requests that the job begin before this period expires, they acknowledge losing their right of withdrawal once the service has been fully performed. If the service has only been partly performed at the time of withdrawal, the client owes the amount corresponding to the work already carried out.

5. Cancellation and rescheduling

Any cancellation or rescheduling of a confirmed appointment must be notified at least 24 hours in advance. Otherwise, a call-out charge may be invoiced.

If an accepted project is cancelled, costs already incurred (materials ordered, providers booked, studies) remain payable.

6. Performance and access to the property

The client guarantees free and safe access to the property and to the necessary water and electricity supplies. Lead times are indicative and may vary in the event of unforeseen technical issues or delays in the delivery of materials.

7. Guarantee

Works carried out are covered by a guarantee of proper workmanship. Visible defects must be reported on completion, hidden defects within a reasonable time after their discovery.

The guarantee does not cover normal wear and tear, improper use, lack of maintenance, third-party intervention, or materials supplied by the client. Statutory consumer guarantees remain fully applicable.

8. Liability and insurance

FULLWORKS is covered by professional liability insurance. Liability is limited to direct damage resulting from a proven fault in the performance of the services.

9. Complaints and governing law

Any complaint may be sent to fullworks.be@gmail.com. These terms are governed by Belgian law; only the competent Belgian courts have jurisdiction over any dispute.